Void a Microsoft Dynamics GP Invoice or enter a Return?

OK, let’s say you use Microsoft Dynamics GP Sales Order Processing (aka SOP, Advanced Invoicing) and you have a posted invoice that you want to void…. 

Originally Posted March 2012

OK, let’s say you use Microsoft Dynamics GP Sales Order Processing (aka SOP, Advanced Invoicing) and you have a posted invoice that you want to void….

Do you A) Void the invoice using Receivables Posted Transactions? or B) Enter a Sales Order Processing (SOP) )Return?

The Correct Answer is B! If you void the invoice in Receivables you’ve updated Receivables and General Ledger properly BUT…. You lose the ability to create Analytics (operating reports) from data from SOP and if you use Inventory it will be wrong as well.

It’s too easy to issue a return that essentially voids a credit. Open the SOP window, enter all the information for a return up until line items, then choose copy from Actions at the top and copy the invoice as a return. This way, you still update Receivables, GL and now Inventory (if you use Inventory) AND your SOP data is intact so Smartlist is an accurate reflection, as well as all SOP reports and reports you’ve built that produce sales data.

There are a few more steps this way, but what you produce is important, so take the time to keep your Analytics right!

Author: Belinda Allen

Belinda Allen (Microsoft MVP) is both a Microsoft Certified Professional for Dynamics GP (MCP) and a Microsoft Certified Trainer (MCT). She is also the co-founder of Smith & Allen Consulting, Inc. (www.saci.com), a business management software consulting firm for over 24 years. Belinda began implementing ERP systems so long ago that Windows was not an operating system, but an application. Larger businesses used old Main Frames with monitors that were Green and Black and smaller business did accounting by hand. Having seen the evolution that has taken place over the years from pieces of paper to analytics, Belinda still gets excited every time she helps a business improve. Belinda is also well known for her Blog www.BelindaTheGPcsi.com. Her blog is about sharing really useful information about the product quickly and succinctly. She has earned the nickname GP CSI because she excels at reviewing GP problems and figuring what went wrong and why. With followers all over the Globe she is able to share knowledge and achieve her mission: “To Improve the Lives and Business Success of my Followers.” In her time off, Belinda enjoys sailing, woodturning, crochet/knitting, sewing/quilting, reading and playing the ukulele (Belinda often participates in Ukulele Jams in NYC.)

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