Dynamics GP Customer payment applied to the wrong invoice?

OK, a customer called me on Friday when they realized that a payment from a customer was entered, applied to an invoice and posted in Microsoft Dynamics GP. Later they realized that it was applied to the wrong invoice. Could they correct it?

Originally Posted on 2011- This is a reposting as my blog URL has changed since it was originally posted.

OK, a customer called me on Friday when they realized that a payment from a customer was entered, applied to an invoice and posted in Microsoft Dynamics GP. Later they realized that it was applied to the wrong invoice. Could they correct it?

If the payment AND invoice has the status of OPEN (opposed to HIST or WORK), the payment can be reapplied to another OPEN invoice. If either the payment or the invoice is anything other than OPEN, you cannot change how the items are applied.

If both are OPEN, Open the Apply Sales Documents Window, open the customer and look up the Document that reduces the customer balance. From here you can click Unapply at the top or manually unapply one item at a time and apply the payment/return to a new invoice.

Author: Belinda Allen

Belinda Allen (Microsoft MVP) is both a Microsoft Certified Professional for Dynamics GP (MCP) and a Microsoft Certified Trainer (MCT). She is also the co-founder of Smith & Allen Consulting, Inc. (www.saci.com), a business management software consulting firm for over 24 years. Belinda began implementing ERP systems so long ago that Windows was not an operating system, but an application. Larger businesses used old Main Frames with monitors that were Green and Black and smaller business did accounting by hand. Having seen the evolution that has taken place over the years from pieces of paper to analytics, Belinda still gets excited every time she helps a business improve. Belinda is also well known for her Blog www.BelindaTheGPcsi.com. Her blog is about sharing really useful information about the product quickly and succinctly. She has earned the nickname GP CSI because she excels at reviewing GP problems and figuring what went wrong and why. With followers all over the Globe she is able to share knowledge and achieve her mission: “To Improve the Lives and Business Success of my Followers.” In her time off, Belinda enjoys sailing, woodturning, crochet/knitting, sewing/quilting, reading and playing the ukulele (Belinda often participates in Ukulele Jams in NYC.)

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